punta cana hard rock hotel casino resort

We did get a room in blg 4 1st floor when we showed up to the room it was just finishing getting cleaned and there was hair all over the floors because staff was in such a hurry. I even demanded to speak with a manger which none could come out to meet with me. Well at check in they were completely sold out the night before so it took over 2 hours to get a room and we arrived at 4pm which is check in time. Check in process a total nightmare we had our vacation planner request early check-in, VIP satus, anniversary package, and blgs 5 or 7. Well.we did experience many of those comments and bad experiences there are so many to mention so I will list them out for you. Before going we read all the reviews such as you are now and saw alot of negative comments but took it in stride. We traveled with our 3 and 5 yrs olds and we were so looking forward to this vacation to be a family fun filled relaxing vacation. We just returned from our vacation April 21-26. I demanded the manger to call me which a Daniel did and he said the earliest they could move us was the next day after 1pm. The room smelled horrible like meldow and sheets smelled like they were wet and not dried all the way.

Well.we did experience many of those comments and bad experiences there are so many to mention so I will list them out for you.ġ.

Punta cana hard rock hotel casino resort